Refund Policy

1. Our Commitment to Your Satisfaction

At AskRPM.ai, we are committed to providing high-quality educational content that delivers real value. We stand behind our courses with a fair and transparent refund policy designed to protect your investment while maintaining the integrity of our educational platform.

This Refund Policy explains the conditions under which refunds are available, the process for requesting a refund, and important limitations. Please read this policy carefully before purchasing a course.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date. This guarantee applies to both one-time payment courses and subscription-based courses.

The 30-day period begins on the date of purchase, not the date you first access the course. For subscription-based courses, the 30-day guarantee applies to your initial purchase. Subsequent subscription renewals are not covered by this guarantee, though you may cancel your subscription at any time to prevent future charges.

To qualify for a refund under our money-back guarantee, you must submit your refund request within the 30-day window. Requests submitted after 30 days will be evaluated on a case-by-case basis but are not guaranteed to be approved.

3. Conditions for Refund Eligibility

While we offer a generous refund policy, certain conditions apply to maintain fairness and prevent abuse of the system. Refunds are available under the following conditions:

Eligible Refund Requests

Refund requests are eligible when the course does not meet the description provided on our website; when you experience technical issues that prevent you from accessing course materials and we are unable to resolve them within a reasonable timeframe; when you purchased the course by mistake or made a duplicate purchase; or when you are dissatisfied with the course quality or content within the 30-day guarantee period.

Ineligible Refund Requests

Refunds are not available in the following circumstances: requests submitted more than 30 days after purchase (unless exceptional circumstances apply); after you have completed more than 80% of the course content, as this indicates substantial consumption of the educational material; if you have violated our Terms of Service, including sharing course materials with unauthorized users or attempting to download or distribute course content; for subscription renewals beyond the initial 30-day period (though you may cancel to prevent future charges); or if you have previously received a refund for the same course and are attempting to re-purchase and refund again.

We reserve the right to deny refund requests that we determine, in our sole discretion, to be fraudulent, abusive, or otherwise in violation of this policy or our Terms of Service.

4. How to Request a Refund

To request a refund, please contact us at [email protected] with the following information: your full name, the email address associated with your account, your order number or transaction ID, the course name, the date of purchase, and a brief explanation of why you are requesting a refund.

We will review your request and respond within 3-5 business days. If your refund is approved, we will process it within 5-7 business days. Refunds are issued to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

Upon approval of your refund, your access to the course materials will be immediately revoked. You will no longer be able to access course content, download materials, or receive course updates. Any certificates of completion issued will be invalidated.

5. Subscription Cancellations

For subscription-based courses, you may cancel your subscription at any time through your account settings or by contacting us directly. Cancellation prevents future charges but does not entitle you to a refund for the current billing period unless you are within the initial 30-day money-back guarantee period.

When you cancel a subscription, you will retain access to course materials through the end of your current billing period. After that date, your access will be revoked, and you will no longer be charged. If you wish to resume your subscription later, you may re-enroll at the then-current price.

If you experience technical issues with canceling your subscription, please contact us immediately at [email protected], and we will assist you with the cancellation process.

6. Partial Refunds and Course Bundles

We do not offer partial refunds for individual modules or lessons within a course. Refunds are issued for the entire course purchase only. If you purchase a bundle of multiple courses, refunds are evaluated on a case-by-case basis. Generally, if you have substantially consumed content from any course in the bundle, the entire bundle may be ineligible for refund.

If you purchased courses during a promotional period or using a discount code, your refund will be for the amount you actually paid, not the regular course price.

7. Technical Issues and Course Access

If you experience technical difficulties accessing course materials, please contact our support team at [email protected] before requesting a refund. In most cases, we can resolve technical issues quickly. Common issues include browser compatibility problems, login difficulties, or video playback errors, all of which our support team can typically address.

If we are unable to resolve technical issues that prevent you from accessing course content within a reasonable timeframe (typically 5-7 business days), you will be eligible for a full refund regardless of how much time has passed since purchase.

8. Refund Abuse and Fraud Prevention

We monitor refund patterns to prevent abuse of our refund policy. Patterns that may indicate abuse include repeatedly purchasing and refunding the same course, completing most or all of a course before requesting a refund, or sharing course materials with others before requesting a refund.

If we determine that you have abused our refund policy, we reserve the right to deny current and future refund requests, suspend or terminate your account, and pursue legal action if appropriate. We may also report fraudulent activity to payment processors and law enforcement authorities.

Our goal is to maintain a fair system that protects honest customers while preventing those who would exploit our generous refund policy from taking advantage of our trust.

9. Chargebacks and Payment Disputes

If you dispute a charge with your credit card company or payment provider (a "chargeback") without first contacting us to request a refund, we will treat this as a violation of our Terms of Service. Chargebacks result in significant fees and administrative costs for us.

If you file a chargeback, your account will be immediately suspended, and you will lose access to all courses. We will provide evidence to the payment processor demonstrating that the charge was legitimate and that you received the services purchased. If the chargeback is resolved in your favor, we will still not reinstate your account access.

We strongly encourage you to contact us directly if you have any billing concerns or wish to request a refund. We are committed to resolving issues fairly and quickly, and direct communication is always the best approach.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. Changes to the refund policy will not affect purchases made before the changes take effect. The refund policy in effect at the time of your purchase will govern your refund rights for that purchase.

We will notify enrolled students via email if we make material changes to this Refund Policy. We encourage you to review this policy periodically to stay informed about your refund rights.

11. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us at:

Refund Requests: [email protected]
Technical Support: [email protected]
General Inquiries: https://AskRPM.ai/contact

We are committed to responding to all refund requests within 3-5 business days and resolving issues as quickly as possible.

12. Governing Law

This Refund Policy is governed by the same laws and dispute resolution procedures outlined in our Terms of Service. Any disputes arising from refund requests or this policy will be resolved in accordance with those terms.